Privacy policy

Last Updated: 5th May 2026

Par Olive Pty Ltd and its affiliates (collectively, “Par Olive,” “we,” “our,” or “us”) recognise the importance of protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information, and how we safeguard it in line with applicable privacy laws, including the Australian Privacy Principles (APPs) and, where relevant, the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

By using our website, purchasing our products, or otherwise interacting with us, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

 

 

Privacy Policy Updates

This Privacy Policy is current as of the “Effective Date” above. We may update it from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on our website, and the revised policy will take effect immediately upon publication unless otherwise stated.

 

 

What This Privacy Policy Covers

  • Meaning of Personal Information

  • Your Consent to Collection, Use, and Disclosure

  • Personal Information We Collect

  • How We Use Your Personal Information

  • How We Share Your Personal Information

  • Opting Out of Marketing Communications

  • Retention of Personal Information

  • Information Security

  • Accessing and Updating Your Personal Information

  • International Data Transfers

  • Third-Party Websites and Services

  • Children’s Information

  • How to Contact Us

 

 

Meaning of Personal Information

“Personal Information” means information about an identifiable individual. This may include, without limitation:

  • Your name

  • Mailing and billing address

  • Email address

  • Phone number

  • Payment information

It does not include:

  • Business contact details used solely for work-related communication

  • Aggregated or anonymised data that cannot reasonably be used to identify you

 

 

Your Consent to Collection, Use, and Disclosure

We collect, use, and disclose personal information with your consent, or as otherwise permitted or required by law. Consent may be express (e.g., ticking a consent box) or implied (e.g., providing your details for an order).

You may withdraw your consent at any time by contacting us (see “How to Contact Us” below). Please note, however, that this may affect our ability to provide products or services to you.

If you provide personal information about another person, you must have their consent to do so.

 

 

Personal Information We Collect

We may collect your personal information in the following ways:

1. Purchases and Account Registration

When you purchase products or create an account with Par Olive, we collect:

  • Name, email, address, phone number, payment details

  • Order history and preferences

2. Website Usage

When you visit www.parolive.com or our related sites, we may collect:

  • IP address, browser type, device details

  • Date, time, and pages accessed

  • Cookies and similar tracking technologies (see “Cookies” section below)

We may also use cookies, pixels, plugins, and similar technologies to collect information about your browsing activity and shopping behaviour on our website, including items added to your shopping cart and whether you leave the site before completing your purchase.

Par Olive's website uses cookies and similar technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by email or text message.

3. Other Interactions

When you contact us by email, social media, or at events, or sign up for our marketing, we may collect:

  • Contact information

  • Your communications and preferences

We do not store your full payment card details. Online payments are processed via secure third-party payment providers.

4. SMS and Mobile Information

When you opt in to receive SMS or MMS messages from Par Olive, we may collect your mobile phone number, messaging consent status, the date and time of consent, and information relating to your SMS interactions with us.

We may collect this information when you sign up through our website forms, at checkout, through account registration, via pop-ups, or through other consent collection methods we make available.

 

How We Use Your Personal Information

We may use your personal information to:

  • Process and deliver your orders

  • Provide customer service and respond to enquiries

  • Send you updates, promotions, and personalised offers (with your consent)

  • Improve our website, services, and product offerings

  • Conduct research and analytics

  • Comply with legal obligations

  • Protect our rights and prevent fraudulent activity

In addition to the uses described above, we may use your personal information, including your mobile phone number, to send you SMS or MMS messages for the following purposes:

  • order updates and other service-related notifications;
  • marketing and promotional messages, including personalised offers, where you have consented to receive them; and
  • shopping cart reminder messages where our website technologies indicate that you have added items to your cart and not completed your purchase.

 

 

How We Share Your Personal Information

We do not sell your personal information. We may share it with:

  • Service providers (e.g., couriers, payment processors, IT support, email marketing platforms) who process data on our behalf under strict confidentiality terms

  • Legal authorities where required by law

  • Business transferees in the event of a merger, acquisition, or sale of assets

We may share your personal information, including your mobile phone number and related messaging data, with third-party service providers that help us provide SMS and MMS communications, such as messaging platforms, telecommunications providers, customer engagement providers, and technical support vendors. These providers may only use your information to provide services to us or on our behalf, subject to appropriate confidentiality and data protection obligations.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing purposes.

 

 

Opting Out of Marketing Communications

You can opt out of marketing emails by clicking “unsubscribe” in any email we send, or by contacting us directly. Even if you opt out, we may still send you service-related communications (e.g., order confirmations).

 

You can opt out of receiving marketing text messages from us at any time by following the unsubscribe instructions included in the message, including by replying STOP where available, or by contacting us directly.

Please note that even if you opt out of marketing SMS messages, we may still send you service-related messages where permitted by law, such as messages relating to your orders or account.

 

Retention of Personal Information

We keep your personal information only as long as necessary for the purposes outlined above, or as required by law.

 

 

Information Security

We use physical, technical, and administrative safeguards to protect your personal information from unauthorised access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

 

 

Accessing and Updating Your Personal Information

You may request access to the personal information we hold about you and request corrections if it is inaccurate. We may require proof of identity before processing your request.

 

 

International Data Transfers

Your personal information may be transferred and stored outside Australia (e.g., in the US or EU) by our service providers. We take reasonable steps to ensure that any overseas recipient complies with applicable privacy laws or equivalent safeguards.

Where we use third-party service providers to facilitate SMS and MMS communications, your personal information, including your phone number and messaging interaction data, may be processed or stored outside Australia, including in countries such as the United States or members of the European Union. We take reasonable steps to ensure that such overseas recipients handle personal information in accordance with applicable privacy laws and appropriate safeguards.

 

 

Third-Party Websites and Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

 

Children’s Information

Our products and services are not intended for children under 18. We do not knowingly collect personal information from children.

 

 

How to Contact Us

For any questions, concerns, or complaints about our privacy practices, please contact hello@parolive.com